Just as a professional appearance is important when interviewing for a job, a professional cover letter is generally necessary to land that interview in the first place. A well-written and highly customized cover letter can attract attention for all the right reasons, so refer to our customer service representative cover letter and these associated tips as you draft yours.
- Do stick to the truth. It can prove tempting to embellish your accomplishments to make yourself sound more appealing, but doing so will more than likely come back to haunt you.
- Don’t include a lot of information about previous experience that is not directly related to the position you seek. For example, you don’t need to discuss your background in technical writing if you are seeking a customer service-related position.
- Do proofread. As obvious as it may sound, it might surprise you how many people do not take the time for this critical step.
- Don’t rely on generic, canned language. Sure, you might be great with people,” but most people looking for customer service positions probably are. Instead, say something like, I can maintain my cool in high-stress situations and help others do the same.”
Customer Service Representative Advice
Interested in working as a customer service representative? Your cover letter could make the all the difference. Our customer service representative-specific cover letter examples will help you focus your resume on the skills and experience employers are looking for. Use these cover letter examples to highlight your customer service talents to potential employers. Click on any of the samples to start building your winning cover letter, and get ready to take the next step in your career!
Cover Letter Tips for Customer Service Representative
Looking for jobs as a Customer Service Representative, just as in other industries, can initially seem like a harrowing task. However, it can be tamed by proper preparation and taking the right actions. The following pointers can give your job search a boost.
1. Research prospective employers to uncover valuable information about their needs, hiring processes and company cultures. These details could help you tailor your applications and make a more effective case that you’re the person a company’s been seeking.
2. Take assessments to identify your skills and interests. Knowing what you want and what you can do are invaluable to finding a good fit with an employer.
3. Be mindful of your social-media exposure. Modern employers will look you up on the Internet. You want to make sure what they find paints you in a positive light. Bolster your online presence and remove potentially damaging pictures and posts.
4. Network like your life depends on it. Your circles of friends, colleagues and family members could be crucial to your success. They may be able to offer valuable contacts or leads on jobs as a Customer Service Representative you may not have found on your own.
5. Follow up tenaciously. You should check back with a prospective employer on a regular basis until you get a firm no or get the job. Don’t call every day, but try not to let more than a few days to a week pass without contact.
Customer Service Representative Job Seeking Tips
A quality cover letter can open doors for you. Regardless of the industry or job, there are some universal traits shared by good cover letters. Here are some helpful pointers.
1. Format your job listings to put the most important information up front. This order is generally preferred title/position, employer, employer location, employment dates.
2. Don’t be shy about your achievements. A basic list of job duties and responsibilities is much less informative to a hiring manager than a record of career accomplishment.
3. Provide a strong focus. Employers are often overwhelmed with the number of applications they receive, so they don’t have time to waste on cover letters filled with fluff and unimportant details. Make sure you get to the point with a streamlined approach that succinctly shows your objectives and strengths.
4. Be completely honest. When looking for jobs as a Customer Service Representative, it may be tempting to embellish your background a bit, but doing so could be detrimental. You should assume everything you put on your cover letter will be verified.
5. Proofread your document carefully. You don’t want grammar and spelling errors to cast doubt on your work ethic and attention to detail.
When applying for a customer service representative position, it is important to keep your documents sharp, professional, and genuine. By looking to our customer service representative cover letter example, as well as a few do’s and don’ts, you can begin your application process with confidence.
- Do try using a headline that briefly describes why you are an ideal candidate for the position. An alternative to traditional cover letters, headlines can quickly attract the attention of employers and radiate poise in a field that requires customer relations.
- Don’t start with your name. When you have begun the introduction to your letter, it isn’t necessary to repeat information that is already given in your resume.
- Do, however, acknowledge the name of the hiring manager you what it is. By doing so, you are showing that you can interact with individuals (and customers) directly and engagingly. If the you don’t know the manager’s name, try a phrase such as Dear Hiring Committee.”
- Don’t forget to proofread. In the world of customer service, helping clients means you have an eye for catching issues with sales and accounts. Let your writing reflect those skills.
Customer Service Representative Advice
A customer service representative in a retail environment needs experience in retail sales, strong customer service skills, a desire to succeed–and a great cover letter. We’ve created the cover letter examples below as models to help you build a cover letter that will grab hiring managers’ attention quickly. Just use these cover letter examples as a starting point, and edit the pre-written text to fit your background. Get started today and get the customer service representative job you want faster!
Cover Letter Tips for Customer Service Representative
If you’re looking for jobs as a Customer Service Representative, it’s important that you put the right set of job seeking skills to work. The following tips should help keep you on track during this important time.
1. Stay positive. Keeping a positive outlook will help keep things in perspective and remind you that your unemployment is only temporary. You can always find part time work to alleviate any financial stress.
2. Keep an open mind. While you may have had your sights set on a particular position or industry, remember to stay open to as many options as possible. This will allow more opportunities to flow your way.
3. Set goals for yourself. Setting goals that can be accomplished on a weekly or even daily basis is the best way to maximize both time and productivity. For instance, you can try sending out a certain number of cover letters per week.
4. Connect with your network. Don’t hesitate to reach out to personal or professional contacts that could offer insight into the current job market. Their advice will be welcome, and you never know where your next lead could come from.
5. Make use of social media. Use Facebook, Twitter, and LinkedIn to expand your network. These sites are also used by potential employers to access your professional profile.
Customer Service Representative Job Seeking Tips
When it comes to finding jobs as a Customer Service Representative, your cover letter is your calling card. Be sure your cover letter makes a solid first impression by following the tips below.
1. Don’t exceed two pages. With the exception of doctors and academics using curricula vitae (CVs), there’s no need to write more than two pages. Keep your cover letter writing relevant and concise.
2. Do align the text flush left and make use of bullet points. These two formatting tips will immediately improve the readability of your writing.
3. Don’t rely on generic language. If you’re trying to describe your unique professional experience, overly used phrases such as hard working” and team player” won’t help much.
4. Use a Summary of Skills” section to introduce your work history section. This offers your reader an overview of your professional qualifications.
5. Do list your work history in the following recommended order: title of position, employer, city and state of employer, and employment dates.
Customer Service Representative Cover Letter Sample 1:
With 13 years of proven experience providing customer service for several different companies, I am confident I will make an immediate contribution to your team.
I have demonstrated the ability to effectively handle situations or inquiries while working within policy, procedures and standard processes. You will find I am detail oriented and able to analyze, prioritize and resolve client requests or issues quickly and effectively. I possess excellent communication skills both oral and written.
I have remarkable interpersonal, organizational and time management skills. I am well versed in all the Microsoft Office suite applications. Furthermore, I learn new applications quickly and efficiently. I am able to support team goals along with finishing my assigned tasks which makes me a perfect fit for a multitasking environment such as yours.
This summary, as well as my resume, cannot adequately communicate my qualifications in-depth; I look forward to meeting with you to discuss why I would be an asset to your institution. I am available to schedule an interview at your earliest convenience by phone or email.
Customer Service Representative Cover Letter Sample 2:
I am writing to express my interest in a full time customer service position with your company. I read your job posting that appeared on Indeed. I believe my skills, experience, knowledge, and willpower for sales will make me the best candidate for this position.
As you will note from the enclosed resume, I am presently a part time telemarketer and I have many skills that would aid me as a customer service representative for your company. Here are some of the responsibilities I’ve held over the past six years:
- Experience in selling, promoting ,and advertising products
- Experience in customer relations
- Exceptional verifiable talent for ensuring customer satisfaction
- Using critical selling strategies to exceed productivity goals
- Excellent written and verbal presentation skill
- Experience in training new employees
I am currently in my third year of study at Riverson University and I am working toward my Bachelor’s degree in Public Health and Safety as well as a certificate in Occupational Health and Safety. Being in these programs has given me the opportunity to gain knowledge relative to the position such as verbal speaking skills, writing, and people skills.
I am confident that my education coupled with my relevant experience will allow me to make a substantial contribution to your company. I feel very qualified to fill your customer service position and would like to arrange an interview at your earliest convenience. Please feel free to contact me at or by email at . Thank you for your consideration, and I look forward to hearing from you.
Customer Service Representative Cover Letter Sample 3:
I am writing in regards to the Customer Service Representative position that is open with your company at this time. I am a highly capable professional with over 7 years of customer service experience. My background, along with my ability to learn quickly and efficiently, will enable me to be a valuable part of your team.
My knowledge of computers, which enables me to pick up new systems quickly, work independently, and efficiently make me a perfect fit for your opening. I possess an uncanny ability to build rapport and relationships with internal and external customers via the telephone. These, coupled with my ability to examine a process to look for improvement as well as manage multiple projects simultaneously all are valuable assets that I feel can benefit your company. I can solve problems, quickly and precisely, which has resulted in sales increases in my previous positions.
My business skills, attention to detail, and general aptitude all have served me in my previous endeavors which have shaped me into an excellent administrator. The approach to my work goes beyond the job description as I am always looking for a way to improve results. In addition to my work, I have always been looked to for decision making.
I have enclosed my resume to display my past achievements, as well as to demonstrate how I can be a valuable part of your team.
Customer Service Representative Cover Letter Sample 4:
I am writing you in reference to the customer service representative position at your company. After seeing your ad posted online, I immediately felt compelled to contact you. As someone who has frequented your business over the years, I believe I have a solid understanding of the needs of your customers. Moreover, I believe that my personal qualities align well with what you are seeking in a representative.
I understand that quality customer service is essential to a successful business and I take pride in filling that role. I’ve worked in various customer service roles over the course of my career. Five years ago, I worked as a cashier and sales representative at Target. I enjoyed the frequent contact I had with customers and the role I played in solving their problems. I am currently employed as customer service representative by Comcast, and take pride in finding creative solutions to problems presented by customers. On an average day, I work with over 200 customers, and am able to leave all of them happy with the service they’ve received.
In addition, I possess personal qualities that make me an ideal candidate for this position. I enjoy speaking with people and finding solutions to meet their needs. I am able to remain calm and positive even when those around me are feeling stressed and anxious, and I am usually able to help others remain calm as well. I work well independently and require very little direct supervision to successfully complete my job. Moreover, I am an energetic worker who is able to give as much effort and dedication to my last call of the day as I am to the first.
I would like to thank you for taking the time to consider my application. Because of the reasons outlined above, I believe I am an excellent candidate for this position. I hope that you will agree with me that we would work well together, and I hope to hear from you in the near future to set up an appointment to further discuss my qualifications. I am available during work hours at 555-555-5555 and by email at [email protected] I look forward to hearing from you.